If any products arrive damaged from the shipper, Please call us immediately so we can contact the shipper and make a claim.
You may return most New unused items in its original package up to 30 Days from the date of sale. Before returning products please email us with your Order Number and Items that you wish to return.
Returned items must be in New condition, unused and it's original packaging with all product related packaging materials including manuals and Returned to us within 30 days from the date of sale. Return Shipping fees will be Purchasers responsibility. Original shipping fees are non refundable and a 10% restocking fee will be deducted from all returns.
- Online orders that are returned to us because of a incorrect shipping address will be charged 15% to cover processing fees & return shipping costs.
- Any Cancelations on Special Orders for the Larger Furnaces and Siding after payment has been made will be charged 10% to cover costs and credit card processing fees.
- LP Furnaces, Electrical parts , and Power Converters are Non Returnable due to Safety Considerations, however all have Manufacturer Warranties.
- Doors, Windows and Siding are non-returnable due to scratch and dent issues from improper handling.
Any Warranty claims will need to be worked out directly between the Purchaser and Manufacturer of the product.